PRIVACY NOTICE

 

This Privacy Notice ( “Notice”) describes how Lost River Solutions, LLC (“Lost River” “we” and “us”) collects, uses and shares the personal data you provide to us. It also describes the choices available to you regarding our use of your personal data, and how you can access and update this information. 

 

We make this Notice easily accessible throughout our Website to assist you in understanding how we handle your personal data. This Notice applies to all purposes for which we collect and use your personal data, including but not limited to through our Website, over the phone, via email, or in social media.  

 

Information We Collect 

We only collect information about you if we have a reason to do so. For example, we collect your information to provide our services and to communicate with you. We collect this information from two sources: if and when you provide information to us and automatically through operating our website.   

Information we collect directly from you 

You are not required to provide the personal data that we request or when interacting with you via social media. If you choose not to provide the information we have requested, we may not be able to provide you with our services. We collect the following types of information: 

 

  • Contact Information: We ask for information from you so we can communicate with you regarding the services or information you have requested from us. We limit this information to only basic information including your name, email address, phone number, home address, and data related to your service or request.  

  • Payment Information: We ask for this information from you so we can process your payment for the products or services you order. 

  • Preferences: We ask for this information if you choose to participate in any of our questionnaires or surveys. This information includes data related to your personality, hobbies, household, and travel preferences. 

  • Photos: We ask for this information if you choose to share photos of your travel experiences with us. 

 

Information we collect automatically  

Like most websites, our Website collects information automatically from you when you choose to visit it. We also collect the following types of information: 

 

  • Log and Usage Data: Our Website automatically collects general log and usage data when you visit and move around our Website. This data includes your Internet protocol (IP) address, the city, state and country you access our website from, the kind of browser and device you use, the date and time of your visit, the web page from which you arrived to our website, and your activity while on our site, such as the pages viewed or links you click. 

  • Cookies: Our Website is hosted on squarespace.com. Squarespace uses a variety of cookies to enable the website to function, measure performance, and to offer the Website to you. For more information regarding the cookies that Squarespace uses, please read about their cookies located here.  

 

How We Use Your Personal Data 

We use your personal data only for the purposes for which we collected it, including: 

  • To provide the information, content, or services you request from us. 

  • To communicate with you. 

  • To operate, maintain, and improve our Website and Subscription. 

  • To complete our obligations to you and enforce our rights. 

  • To track your interactions with the Website and emails we send you for analytics purposes. 

  • To contact you for marketing purpose according to your marketing preferences. 

  • To comply with applicable laws and our legal obligations. 

  • For any lawful or legitimate purposes required for our daily operations. 

How We Share Your Personal Data 

We take care to limit access to your personal data to only those who need such access to perform their tasks and duties, and to third parties who have a legitimate purpose for processing or accessing it. As such, we may share your personal data to the following categories of recipients: 

  • To our contractors, business partners, service providers, and other third parties who require the data to assist us in supporting our business. These companies are authorized to use your personal data only as necessary to provide these services to us. 

  • To a potential buyer (and its agents and advisors) in connection with any proposed merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation), in which case, personal data held by us about you will be among the assets transferred to the buyer or acquirer. 

 

We may also disclose your personal data as required to by law, such as to comply with a subpoena, or similar legal processes, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, or respond to a government request. 

 

We do not sell your personal data. 

 

How We Treat Do Not Track Signals 

Many browsers, such as Chrome, Firefox, and Edge, offer a "do not track" (DNT) setting that informs websites about the user's DNT preference. Currently, there is no consensus on how companies like ours should handle DNT signals. Consequently, we do not commit to responding to these signals now. We will keep an eye on developments regarding DNT technology and the establishment of a standard. 

 

Third Party Hosting 

Our company contracts with a third party, Squarespace, to host our Website. Therefore, any information you submit, including personal data, will be processed on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict notice guidelines to safeguard the privacy of your personal data from unauthorized access or improper use. 

 

Links to Third-Party Websites and Applications  

Our Website contains links to other websites that are not owned or controlled by Lost River. These links are an accommodation to the respective third-party site owners and for your convenience. Sites linked to and from our Website are not necessarily under the control of our company, and we shall have no responsibility or liability whatsoever for the content or privacy practices of any linked sites, or any link or linking program at any time. This Notice does not apply to the personal data collected by other third-parties, even if collected while using our Website.  

Children 

Our Website is designed for use by individuals who are 18 years of age or older. We do not intentionally gather personal data from those under 18. Should we become aware that we have inadvertently collected personal data from someone under 18, we will ensure that this information is promptly deleted. 

 

Your Rights and Choices around Your Data 

Certain jurisdictions may provide you with privacy rights under applicable data protection or privacy law regarding your personal data.  These rights may include the right to update, access, or delete your personal data, or to know whether we hold any of your personal data.  To exercise these rights, please contact us by emailing privacy@lostriver.io 

You can withdraw your consent for us to process your personal data at any time by contacting us. 

To stop receiving our promotional emails, click on the "unsubscribe" or "opt out" link included in those messages. 

In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why.  

Protection of Personal data 

We follow accepted industry standards to protect any personal data you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information. 

 

Retention of Personal data  

We will keep your personal data only as long as necessary to achieve the purposes outlined in this Notice or as required by law. Once there is no longer a legitimate business purpose to process your personal data we will either delete or anonymize it. If deletion or anonymization is not feasible (e.g., due to backup archives), we will securely store your data and isolate it from any further processing until deletion is possible. We reserve the right to use such anonymized data without further notice or consent. 

International Users 

Our company is a United States-based company. We may collect, use , process, store, and share your personal data outside of the country you reside,  including in the United States. All the information you provide will be transferred to the United States.  

 

Changes to This Notice 

By using this site, you consent to the collection and use of this information by our company. If we make any material changes, we will notify you by means of a notice on this Website or by an email to your address on file prior to the change becoming effective. We ask you to review periodically this page for the latest information on our privacy practices. 

 

Contact Details 

If you have any questions or concerns regarding this Notice or our privacy practices, please email privacy@lostriver.io.  

 

This Notice was last updated on August 10, 2024.